Missing or Damaged Product Complaint Policy

At Alkaram Home, we take every order seriously and ensure that your products are packed and dispatched with care. In the unlikely event that you receive a missing, damaged, or incorrect product, please follow the procedure below:

1. Record an Unboxing Video

If you receive a parcel with a missing, damaged, or incorrect product, please make a clear unboxing video immediately upon opening the parcel. The video should clearly show the parcel, courier packaging, and the product received.

2. Contact Us Within 24 Hours

After receiving your order, report any missing or damaged product by contacting Alkaram Home's official WhatsApp number mentioned on your courier slip 03261333121. 

Please share:

  • Your unboxing video

  • Order details / Order Number

  • Clear pictures of the damaged or incorrect product, if applicable

3. 24-Hour Complaint Deadline

All complaints regarding missing, damaged, or incorrect products must be reported within 24 hours of receiving the parcel.

Complaints reported after 24 hours will not be accepted or processed.

4. Complaint Verification

Once your complaint is received, our team will review the provided video, pictures, and order details. After verification, the complaint will be processed according to Alkaram Home's applicable replacement or resolution policy.

Important: An unboxing video is required to verify claims related to missing, damaged, or incorrect products. Please keep the original packaging and product safely until your complaint has been resolved.